products   features   news   CLADglobal   CLADweek   CLADmag   CLADbook   about   contact
CLAD kit for architects, designers, investors, developers
PRODUCT NEWS
Satisfi Labs launches COVID-19 Assistant to streamline emergency communications about the coronavirus
30 Mar 2020 . BY Lauren Heath-Jones
The COVID-19 Assistantenables clients users to answer customer queries relating to the coronavirus
Satisfi Labs, an AI-powered knowledge management platform, has announced the launch of its COVID-19 Assistant, a free virtual assistant that enables clients in the tourism, live entertainment and sports industries to answer customer queries relating to the coronavirus in real-time via their websites.

It was developed after Satisfi Labs found that customer queries, received by Satisfi Labs' Answer Engines, relating to the coronavirus increased by 2000 per cent between the first and second week of March. The company found that 98 per cent of queries fell into one of four categories: refund policies, venue facility change, event cancellations, and event rescheduling.

Satisfi Labs used this information to create the COVID-19 Assistant, which features a guided-flow solution to streamline communication that enables tourist destinations and venues to provide consumers with custom responses on their websites. Users can adjust their answers in real-time as the situation changes.

Additionally, the company has developed Knowtify, a new alert feature, that allows customers to request updates when specific information changes at a location. Knowtify will help prepare locations for future re-openings, schedule changes, and ticket sales.

"During these uncertain times, we know it’s important for our partners to be able to address pressing questions from their customers about how the coronavirus pandemic is affecting their favorite events, shows, games, and attractions," said Don White, CEO and co-founder of Satisfi Labs.

"Ultimately, with this development, we’re aiming to create a process to help our clients address these types of emergency questions rapidly to maintain highly communicative and responsive relationships with their valued guests."

PRODUCT NEWS
myFitApp launches branded live-streaming as part of its COVID-19 support package
BY Tim Nash | 24 May 2020
Himalayan Source responds to COVID-19 with launch of private halotherapy
BY Megan Whitby | 22 May 2020
EGYM presents Corona Gym Solution, for the successful re-opening of fitness studios
BY Tim Nash | 22 May 2020
Kemitron develops multi-surface disinfectant to support spas reopening after lockdown
BY Megan Whitby | 20 May 2020
Lemi launches specialist hydrotherapy treatment bed
BY Megan Whitby | 18 May 2020
Natura Bisse reveals 'masterplan' for the neck and décolleté
BY Katie Barnes | 15 May 2020
30th annual ISPA Conference & Expo moves to May 2021
BY Tim Nash | 14 May 2020
Tom Dixon collaborates with Prolicht to launch CODE lighting range
BY Megan Whitby | 13 May 2020
COMPANY PROFILE

By combining lighting, video, scenic and architectural elements, sound and special effects we tell stories, create emotion and give your audience an experience that they will always remember.

Painting with Light is a team of professional lighting and multimedia experts who design and produce visual experiences that dazzle & shine.
FEATURED SUPPLIER


GT3 Architects: Placing people at the heart of our projects
GT3 Architects is a vibrant and creative practice that delivers projects across the UK and internationally from studios in Newcastle upon Tyne and Nottingham. We work across a range of sectors including sports, leisure, hospitality, entertainment, education, residential, civic and workplace and we offer strategic brief writing consultancy, architecture, masterplanning and interior design. [more...}
CATALOGUE GALLERY
   
more catalogues >

CLAD NEWS
Milan's San Siro has 'no cultural interest' and can be demolished
The historic San Siro football stadium in Milan could be demolished to make way for a brand new stadium, following a decision by Italian heritage authorities.
Webinar: Cities after COVID-19 – lessons for greenfield megaprojects
Having seen COVID-19 disrupt the very functioning of cities worldwide, what would we do differently if we built new cities from scratch?
World’s first energy-positive spa to open north of the Arctic Circle in 2022
The world’s first energy-positive hotel, Svart, Norway, has revealed its spa and wellness offering, due to open early 2022.
BIG creates spiral museum for Swiss watchmaker Audemars Piguet
Swiss luxury watchmaker Audemars Piguet will open a museum celebrating the company history next month (June 2020).
Hirsch Bedner's David T'Kint reassesses the future of design
Hirsch Bedner Associates (HBA) are one of the foremost names in hotel and hospitality design, but as partner David T'Kint told CLAD's Stu Robarts, the COVID-19 pandemic has forced them to reassess what the future of design looks like.
Bensley creating luxury ‘human zoo’ hotel and spa concept for multinational project in Asia, Australia and Africa
Architect Bill Bensley has announced plans for a luxury sustainable 'human zoo' hotel and spa project.
MORE NEWS >
 
CLADweek
CLADmag
CLADbook
CLADglobal
FREE DIGITAL SUBSCRIPTIONS
 
PRINT SUBSCRIPTIONS
ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
ADVERTISE . CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2020