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PRODUCT NEWS
Ritz Carlton co-founder joins Frontline Summit 2020 as keynote speaker
16 Oct 2020 . BY Megan Whitby
Hospitality veteran and Ritz Carlton co-founder, Horst Schulze, who brings more than 65 years’ experience to the table, has been announced as a keynote
Frontline work has never been more important and frontline workers are the largest class of workers on the planet, as well as the most impactful group on the experience customers get.

However, average staff turnover rates of 80-150 per cent tell us that frontline workers often feel underappreciated and underestimated.

The Global Frontline Experience Summit a is bringing together leaders from people-powered businesses committed to making frontline work awesome.

At Frontline Summit, leaders from Massage Envy, Fitness & Lifestyle Group, BurnCycle, and more than 30 other customer-obsessed service businesses will be sharing frontline stories, practices, and playbooks that they are using to win with customer experience.

Hospitality veteran and Ritz Carlton co-founder, Horst Schulze, who brings more than 65 years’ experience to the table has been announced as a keynote, along with the co-creator of the Net Promoter Score framework, Richard Owen.

Attendees will have the chance to hear from and virtually network with customer experience professionals and frontline leaders about how they’re approaching common challenges such as driving consistent delivery of experience at scale, attracting and retaining top frontline talent, and connecting the frontline to the bottom line.

The virtual Frontline Experience Summit will be held on 12 November between 8AM-4PM (PST), the event is free to attend and designed for senior marketing, operations, customer experience, and HR leaders.

Following the event, all registrants will have on-demand access to the event’s content.

The event is being hosted by AskNicely and partners Skedulo, OCX Cognition, and Rep Cap.

To register for free and find out more, follow this link.
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COMPANY PROFILE

Since the 1998 launch of Blu Spas spa wellness design and planning company, Cary Collier, Doug Chambers and their international team have provided consulting, advisory and operating solutions for over 400 projects in 39 countries.

Blu is a full-service firm offering consulting, advisory and operating solutions.
FEATURED SUPPLIER


GT3 Architects: Placing people at the heart of our projects
GT3 Architects is a vibrant and creative practice that delivers projects across the UK and internationally from studios in Newcastle upon Tyne and Nottingham. We work across a range of sectors including sports, leisure, hospitality, entertainment, education, residential, civic and workplace and we offer strategic brief writing consultancy, architecture, masterplanning and interior design. [more...}
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CLAD NEWS
Perth's AU$400m Boola Bardip museum opens to the public
Western Australia's new $400m WA Museum Boola Bardip, in the heart of Perth's Cultural Centre, has officially opened after four years of construction.
Museum devoted to the history of the US Army opens its doors
A museum telling the story of the US Army has opened in close to Newington, close to Washington, D.C.
Banyan Tree Krabi opens with rainforest-themed spa, inspired by legendary mythical sea serpent
Banyan Tree Group has begun welcoming guests to a new 72-key beachfront resort and spa in Southern Thailand, named Banyan Tree Krabi.
World’s first energy-positive hotel and spa to be completed with interiors by Space Copenhagen
Svart, the world’s first energy-positive hotel, has appointed award-winning Danish designers Space Copenhagen to lead the property’s interior design.
€100m Lanserhof Sylt project forges ahead towards 2021 opening
Medical spa brand, Lanserhof Group, is continuing to grow its footprint, with construction well underway for its new €100m (US$116.6m, £90.3m) resort on the island of Sylt in northern Germany.
3XN design Denmark’s first climate-positive hotel with rooftop spa, opening 2021
In 2021, the Hotel Green Solution House (Hotel GSH), on the Danish island of Bornholm, will welcome a brand new wing, built, clad and insulated using wooden materials that will be both CO2 neutral and climate positive.
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